Multi-factor authentication (MFA), also known as two-factor authentication (2FA), is a
authentication method which requires an additional step to access your account. In the case of
Platform One SSO, it's utilizing a six digit code that is generated by a separate app typically
on a mobile device. While there are many different MFA apps to choose from, the more common
ones are Google Authenticator and Authy, both of which can be downloaded from the Apple or
Google Play app stores.
You may also use a password manager such as BitWarden or Lastpass instead of a mobile app.
The instructions below will guide you through setting up MFA using Google Authenticator on an
Apple iPhone. If you're using a different MFA app or device, the steps will be slightly
Download Google Authenticator from the app store on your mobile device. Open the MFA app and tap
"BEGIN SETUP" at the bottom of the screen followed by "Scan barcode".
Using the camera view from the MFA app, scan the barcode on the MFA setup page with your mobile
device which will create a six digit code in the app.
Type in the six digit pin with no spaces (e.g. 123456) from the app into the "Six digit code"
field on the MFA setup page. This six digit code changes every 30 seconds. The Device Name field is optional and can be anything you desire.
DO NOT delete the MFA app on your
device as you will need the six digit code each time you log in. If you're having issues,
perform the troubleshooting steps below.
The most common issue users have is the "Invalid authenticator code" error. Performing the
following steps should resolve the issue.
Step 1: Check device time
For Apple iOS users, open Settings and go to General > Date & Time and make sure "Set
Automatically" is enabled (green).
For Android users, open Settings and go to System > Date & Time and make sure Use
network-provided time is enabled (blue). Additionally, Android users can open the Google
Authenticator app and tap the more icon (three vertical dots), select Settings > Time correction
for codes and click "Sync now".
Step 2: Rescan QR code
Each time you attempt to enter the six digit code and it fails, the QR code is changed. You must
rescan the QR code again and use the newly created six digit code that changes every 30 seconds.
You can delete the previous MFA six digit code.
Step 3: Enter the new code
Enter the newely generted six digit code but make sure it's being typed in with no spaces (e.g.
123456). There should not be a space in the middile as displayed in the MFA app. If you receive
another "Invalid authenticator code", you must rescan the QR code again which will create yet
another six digit code.